Minority Business Factoring Case Study

16:17 17 January in Case Studies

This company is a full-service construction management and design firm providing services for a wide range of clients. Like many other companies that experience growth, their cash flow was stifling their growth potential and creating challenges to obtain traditional financing.

As with each individual client, Capstone understood this company had unique needs. Our goal was to ensure they had the existing cash flow to accept additional work, and provide the support they needed to go after regional and international clients.

In May 2015, Capstone met with a successful Minority and Women-owned Business Enterprise (MWBE) construction management and design-build firm located in Philadelphia, PA

Clients included Comcast, Philadelphia Chamber of Commerce, Philadelphia School District, and Marriott

Total funding to date: $1.1 million


While the company was successful at winning large contracts for their construction management and interior design services, they could not afford financing with their existing cash flow. The company sought to expand its services regionally and internationally


  • Provided a two-year $30 million Master Factoring Facility to provide working capital required for supporting a larger volume of contracts
  • Provided letters of financial support to supplement the client’s bid during the bidding process


  • The company was awarded an additional two-year contract extension with their main client and is now in the process of adding additional personnel on the project
  • Anticipates being awarded an additional $7 million in new contracts with their main customer
  • Client has been able to bid on much larger contracts including public works projects, Temple University and the Philadelphia Airport
  • Total bid list is now over $100 million


Minority Business - Factoring Case Study - Capstone Capital Group

NYC Steel Erector & Fabricator Factoring Case Study

16:17 17 January in Case Studies

This client provides New York, NYC, and the Tri-State area with structural steel fabrication services. Without cash flow, the company could be forced to turn down new projects.

Capstone knew to assist this company, they would need a solution that generated immediate cash flow. Therefore, single invoice factoring made sense; the company would not need to take on additional debt, and they would have the capital they needed to ensure funds were available to cover payroll and make timely payments to vendors.


Locally owned and operated full fabrication and erection service company of structural steel and is one of NYC’s largest plank erectors.

  • Projects consist of large residential and commercial buildings located throughout New York City
  • Clients: Two major plank manufacturers on the East Coast
  • Since August 2015, the company has factored over 190 invoices ranging from $8,000 to $140,000
  • Total funding has been $6 million BACKGROUND 01 capstonetrade.com


This company has a well-established reputation and has been in business since 1967. They have a well-deserved reputation and yet the company was struggling to make payroll and timely payments to vendors. The company’s growth significantly outpaced cash flow and due to this cash crunch, however, they were forced to turn down work from two of their main customers.


  • Provided a Single Invoice Factoring Facility to inject the working capital required for supporting a larger volume of contracts
  • Increased customer credit line by over 400 percent since the start of the relationship


  • Cash flow constraints have been drastically eased and now the client can focus on taking on a higher volume of projects for its customers
  • Business volume has tripled since the client started factoring

NYC Steel Erector & Fabricator - Factoring Case Study - Capstone Capital Group

IT & Staffing Factoring Case Study

16:15 17 January in Case Studies

One of our recent clients has several high-profile clients in financial, government, insurance, manufacturing, publishing, and technology sectors. Like any other company, they were interested in additional growth but they lacked the cash necessary to pursue that growth.

Capstone worked with the company to identify the issues they were facing, evaluated their immediate and their long-term needs. Capstone determined the best solution was a 2-year factoring facility and proceeded from there. The outlook for this company is vastly improved; they have been able to pursue new business, and as a result, Capstone has expanded our business with them.


  • Incorporated in 2004, the company has continually offered software development, IT Solutions and Staffing to several clients in the USA
  • Factored receivables the period ending 2015 were $2.4 million with sales for fiscal 2016 projected to increase to $2.6 million


The company lacked cash flow to pursue growth and was unsure how to meet increased payroll demands.


  • Capstone provided a 2-year Factoring Facility so the company could meet its payroll requirements and increase business


  • This solution was a great success for both the owner and Capstone leading to repeat business
  • The company is confident it can bid on larger jobs even those it does not have capital for
  • Capstone looks forward to assisting the company in the future and fueling their growth


IT & Staffing Services - Factoring Case Study - Capstone Business Finance LLC
music royalty funding

Developing a Strategic Funding Plan for Your Small Business

13:14 25 November in Blog

Every business requires cash to remain fully operational. This is a must, regardless of the size of the business. While most business owners have strategic plans in place for business expansion, marketing, and hiring talent, few of them have a well-thought out plan for obtaining the capital necessary to keep the doors open.

Business Failure and Cash Flow Management

There are numerous studies that indicate the percentages of businesses which fail during the first five years of operation due to a lack of financing. Undercapitalization can be problematic; you are unable to fulfill large customer orders, face difficulties hiring new staff members, and may be unable to pay your overhead costs. This does not have to be the case; having a plan in place to ensure your business finances remain healthy begins with a plan.

Developing a Strategic Plan

As a business owner, you have a general idea of what times of year you may have cash flow problems. This may be because you have already been in business a year or two, or simply because, as a startup owner, you have carefully evaluated the market and understand seasonality. Based on this information, you must make decisions about your financing to ensure your business continues to grow and thrive. This means developing a strong financial plan.

Identifying Realistic Goals

One of the first things you will have to consider is what goals you want to set. This part of your overall plan should include your plans for growing your business; this means you need to decide how many, and how large, your new clients will be, and whether you need new staff members to accommodate new customers.

Once you have identified your goals for growth, you should decide how you intend to finance the growth. Remember, new customers are a great addition to any business, but you must be able to fulfill their needs. This typically requires an influx of cash which means you will need to decide as to how to get access to cash.

Options that are available to small, and medium sized business owners are somewhat limited, and what you do not want is to have a lender dictating how you can utilize the funds you borrow. For some businesses, borrowing money can be challenging; particularly if you are facing a cash crisis, or a growth spurt.

Understanding Your Funding Options

Many businesses turn to traditional bank financing. This can create additional problems for your business because you are taking on debt. Debt tends to weaken your balance sheet, and you are now facing new monthly payments to repay that debt. This could exacerbate your cash flow problems. Additionally, if you need an immediate cash influx to meet the needs of a new customer, you could run out of time before the loan is approved.

Some entrepreneurs feel their best option is investing their own cash into the business. While this is an admirable position, this could put your personal financial status at risk; if you are unable to generate sufficient income to extract that investment from your business, you could face financial difficulties at home.

These are some of the reasons why more companies, particularly a company that is still growing, new to the market, or is facing seasonal slowdowns often turn to factoring for the cash they need to keep their business operational. There are a couple of different options available to companies when they elect to use their accounts receivable to secure the funding they need.

Advantages of Factoring

One of the best reasons to use your existing accounts receivable to obtain the cash you need is you do not incur any additional debt. Basically, you are getting an advance on money that is already owed to you. For some businesses, factoring their purchase orders may be a good option as well; this allows you to meet the needs of a new, or existing client without borrowing money and going into debt. Both invoice and purchase order factoring allow a business owner a great deal of flexibility. Some of the benefits include:

  • Nearly immediate cash – factoring is faster than a bank loan; typically you can get the cash you need within a few business days.
  • Terms to customers – you do not have to run a cash only business to have the capital you need. You can offer your customers extended credit terms.
  • Accept larger orders – when you are facing an internal cash crush, you may not be able to take on larger customers and fulfill their needs; with factoring, you have the cash you need.
  • Growth and competition – factoring allows you to grow your business and be competitive in your field.

Factoring should be a part of your strategic plan to both grow your business and have the capital you need to expand your business. Capstone Capital Group is here to help businesses who are ready to learn about the various ways they can finance their business needs. For more information on Capstone, please call us at (212) 755-3636 to speak with a representative today.

Woman-Owned Construction Firm Single Invoice Factoring Case Study

07:10 22 November in Case Studies

This client is a woman-owned construction firm operating in New York, NYC and the Tri-State areas. Back when the client came to Capstone in 2012, they were suffering from the negative effects to their business and customers caused by Hurricane Sandy. Without sufficient cash flow, the client would not be able to sustain operations while the recovery process commenced.

Single invoice factoring would be their fastest solution to generate immediate cash flow.


Local woman-owned construction firm operating since 2008.

  • Full-service construction firm with clients in the hospital, nursing home, religious, education, and commercial sectors
  • Current Project: Major renovation of a mental health hospital operated by New York-Presbyterian Hospital
  • Since 2012, the company has factored over 90 invoices ranging from $2,000 to $175,000
  • Total funding has been $2.8 million

Company Challenges

Originally the Client needed to eliminate deficits in their cash flow caused by delays in customer payments. Many of their customers were negatively impacted due to Hurricane Sandy and were struggling during the recovery process. The Client would have a newly abundant amount of construction work caused by the destruction however they did not have access to sufficient capital in order to bid on the projects. In an effort to sustain operations and also have the ability to bid on the new construction work the company sought out Capstone’s assistance for their funding program.

Capstone’s Solution

  • Provided a Single Invoice Factoring Facility to inject the working capital required while providing flexibility
  • Helped the Client acquire better discounts with vendors

Progress and Future Outlook

  • Cash flow constraints have been drastically eased and the Client has benefited from being able to focus on the growth of the company
  • The Client has maintained a long term spot factoring relationship and has chosen Capstone as the preferred funding source
  • The Client received the necessary funding to fuel their rapid growth


Woman-Owned Construction Firm Single Invoice Factoring

Why Staffing Agencies Should Know About Factoring

09:13 14 November in Blog

Staffing agencies need working capital to meet their weekly payroll obligations. In many cases, there is a gap between billing their clients, and paying the workers who are sent to job sites. Staffing agencies have obligations to those workers assigned to outside employers, but this is not where the expenses end. Office expenses including equipment, marketing, and internal employees also require resources.

Working on the Bottom Line

We all understand cash flow is necessary to ensure any business thrives. Staffing agencies have a unique business model — businesses contract with staffing agencies to provide a labor pool for a specific period of time — unlike any other business. When a staffing agency signs a contract with a business, they typically have an agreement to pay invoices 30 to 90 days after an employee has filled their vacancy. This is problematic since it impacts a staffing agencies ability to fulfill their financial obligations. This leaves staffing agencies with few options:

  • Pay staff members late
  • Pay rent, utilities, and other payments late
  • Pay temp workers late, partially, or only after the employer has paid
  • Curtail your marketing (no money for staff to seek new clients)
  • Take out a loan

These options are frightening; paying staff or employees late means you are going to have issues retaining some of your best staff, and temporary workers. Paying your invoices late could mean you are accruing late fees and penalties. Lack of funds for marketing means you are not growing your business; and finally, taking a loan out is complicated; most temp agencies do not have sufficient capital, assets, or credit scores to support a traditional loan.

Why Factoring Makes Sense

Imagine being able to tap a portion of the money owed to you before your customer pays their bill. This would allow a staffing agency to pay their bills on time, increase the potential for employee retention, and not have to go into debt to meet their financial obligations. This is a win-win for everyone involved; employees are paid on time, your marketing efforts are funded to keep your business growing, and your non-employee obligations are paid without worrying about costly late fees.

Type of Factoring

Staffing agencies have a couple of options for factoring their invoices. How a staffing agency elects to use factoring is largely dependent on how challenging their cash flow is. The first method, involves emergency cash to meet your current. This is known as spot factoring and allows you to select one, or more invoices and “redeem” them for a specific amount of cash based on the amount of the invoices. This method allows you to meet your immediate obligations and can be effective if you are facing a one-time issue.

Spot factoring has many benefits; first, it is generally less expensive than a short-term loan, a staffing agency gets access to capital quickly, and because there is no long-term obligation, you can factor an invoice any time you need a quick influx of cash.

For a long-term solution to cash flow issues, many staffing agencies opt to factor most, or all invoices. This process is often easier since a staffing agency can then turn over the invoice at the time it is issued and get nearly immediate access to cash. There are two methods that may be used for this type of factoring; discount factoring and collection factoring. Let’s examine how these types of factoring work:

  • Discount factoring – discount factoring occurs when you sell a block of invoices to a factoring company. The company then provides you an advance against those invoices, which are used as collateral. Once the invoice is paid by your client, the factor then deducts their fees, and the balance is remitted to your company. Typically, this method works well for start-ups, or for those companies with ongoing cash flow needs.
  • Collection factoring – when an established company, with positive net worth and profitable operations needs cash, they may opt for collection factoring. This type of factoring is done in two parts. First, the factoring company takes over the collection of your invoices; they basically assume any risk that might be associated with a customer not paying their bills. The factoring company charges a commission for accepting this risk.

Staffing agencies must spend a lot of time cultivating new clients, and attracting new talent to meet the needs of those clients. Worrying about having the necessary cash flow to meet day-to-day obligations is challenging. Contact Capstone Capital Group at 347-410-9894 or email them at [email protected] to find out what type of financing solution would work best for your staffing agency.

Brokers & Lenders

Understanding the difference between brokers and lenders

10:30 07 November in Business Funding, Broker Resources

Oftentimes, when a business owner is seeking financing, they do not understand the difference between dealing with brokers and lenders. There are advantages, and disadvantages to working with each; however, one must understand how each functions to understand what type of deal they will be getting in the end.

Dealing with financial brokers

When you are dealing with a broker for a financing deal, there are some benefits. The broker can review your proposal, and then try to match your needs up with the right lender. This often means the broker will contact numerous lenders on your behalf; while this may seem like a good approach, it could be problematic if the broker is not familiar with the various loan programs offered. Sometimes working with a broker means significant delays in getting the financing you need.

Dealing with lenders

When you deal with a direct lender, you are dealing with the decision-maker. This is good news on one hand but may cause you additional problems. If you deal directly with a lender, you are limited to the programs offered by that lender. In other words, if you go to a company who only factors invoices, you may not be able to obtain a line of credit, or other financing vehicles. This can be problematic if you need various sources of capital.

Understanding financial broker fees

When you are searching for financing through a broker, it is important to understand how they are paid for their services. In some instances, the broker will receive a one-time finder’s fee; in other cases, an ongoing commission. There may also be instances where you pay a higher interest rate because you went through a financial broker instead of going directly to the lender. Make sure before you agree to have a broker work on your behalf, you understand how they are paid, and what their fee will cost you immediately, and over time.

Benefits of working with brokers

Even if you are paying a finder’s fee, or a commission, there are some valid reasons to consider working with a broker who handles business financing. By working with a broker, you will have access to numerous loan programs; a well-trained broker will review your needs, discuss your options with you and then match your unique needs to the right lender. They can also facilitate the paperwork, help with the application process, and answer questions as they arise.

Relationships matter with financing

For those business owners who have an existing relationship with a financial broker, you should maintain that relationship. While many lenders discourage such relationships, at Capstone Capital Group, we encourage them. We know that when your broker comes to us for financing options for your business, they are looking out for your interests. We take pride in offering those brokers who are interested in doing business with Capstone a wide range of training materials so they understand our products better. We believe in building relationships; and nurturing existing relationships.

Finding the right brokers and lenders

The most important thing you can do for yourself, and to ensure your business continues to grow is find the right brokers and lenders to work with. Well-established businesses, with excellent cash-flow and a record of success often can go to their commercial bank and get whatever products they need. However, small, and medium-sized businesses face unique challenges: they need different types of financing, they may not have reliable cash flow.

Business owners need solutions that work for them; this means working with a financial partner who is willing to take the time to review their business model, review their current finances, and understand their future goals. If you are currently working with a broker, or a lender who does not seem to ask the right questions, or continues to try to fit you into a “one-size-fits-all” loan, you may be working with the wrong person.

If you are small or mid-sized business owner seeking a relationship to help your business secure the financing you need, contact Capstone Capital Group today. We are a private financing company who works tirelessly to find funding solutions for our clients. Brokers, who are interested in working with a lender who puts the interest of their clients first should also contact us. We offer innovative solutions to a wide range of financing challenges for small and midsized businesses; call us today and see how we can help.

Business Financial Plan

How to Write a Simple Business Financial Plan

10:30 31 October in Blog

One of the most important documents you should have is a business financial plan. A carefully crafted, well-thought out plan can help you determine your current, and future cash needs. In addition, most businesses will be unable to borrow money, factor contracts, or establish lines of credit unless they can provide a financial plan to their lender.

What Information to Include in a Financial Plan

Your financial plan is not only necessary, and helpful for potential lenders or investors, but it can also be an invaluable tool for you to determine what steps to take in your business. The ideal financial plan will have multiple sections including:

  1. Current Financial Status– business assets, cash on hand, outstanding debts, and outstanding accounts receivable should be carefully recorded. Once you have completed recording all items, you should create a balance sheet showing your current financial status. SCORE (Service Corps of Retired Executives) has a template designed for small businesses, but may be used for a business of any size.
  2. Prior Financial Statements– unless this is your first full year in business, your financial plan should also include your prior years’ financials. In most cases, a completed tax return will suffice, but it is also a good idea to have the complete breakdown of the monthly income and expenses available for review if requested.
  3. Projected Financial Analysis – it is important to project your income, expenses, and earnings out past the date you are seeking financing. In most cases, a three-year projection is sufficient; although in most cases, business owners are encouraged to look ahead five years. Ideally, your financial projections should contain the following:
Cost/ Goods Sold (COGS)
Gross Profit
Operating Expenses
Salary (Office & Overhead)
Payroll (taxes etc.)
Outside Services
Supplies (off and operation)
Repairs/ Maintenance
Car, Delivery and Travel
Accounting and Legal
Rent & Related Costs
Taxes (real estate etc.)
Other expense (specify)
Total Expenses
Net Profit Before Taxes
Income Taxes
Net Operating Income

Always keep your projections realistic; a lender will ask you the basis of your projections and you should always be prepared to explain why you have chosen the numbers you did. Remember, things like fixed costs of rent, insurance, and real estate taxes may increase over time; take this into consideration when preparing your projections. This section should be based on your current income, expenses, etc. Do not include any projections that would include funds borrowed.

  1. Develop a Cash-Flow Statement – using your financial analysis as a starting point, you will also need to develop a cash flow statement. This should cover the same period as your financial analysis but contains additional information. When preparing these statements, you should take into consideration the amount of money you are planning to borrow, changes in staffing, and any new investments you plan to make in equipment, or inventory. If you are planning on pursuing new contracts, any projects you anticipate will be successful should be carefully recorded as well.
  2. Breakeven Analysis – hopefully before you seek financing, your business is already profitable. However, if it is not, you should develop a breakeven analysis after you have developed the other parts of your financial plan. This is important; a lender will want to be assured their investment will bring your business towards profitability.

Financial Plans: Not Just Valuable For Lenders

When creating a financial plan, it is important to keep in mind, it is not only useful for lenders. Business owners can, and should review their financial plans from time to time to determine if they are on track with projections, or if they need to readjust their projections. Looking at where your business finances were in the past, and what you anticipate doing in the future can help you achieve realistic goals, and help you set new goals for your business. Business owners who set realistic goals, and have ideas for meeting those goals, are more likely to find long-term success.

Financial plans for your business need not be complex; however, they should provide actual data.

Secured Business Line of Credit

How to Get a Secured Business Line of Credit

10:30 24 October in Blog

A Secured Business line of credit can provide you with capital, but, more importantly, they provide flexibility. Unlike a traditional loan, when you use a line of credit, you are in control of how the funds are spent. In addition, lines of credit typically carry a lower interest rate than credit cards, offer low monthly payments, and can be used repeatedly as you make payments. This makes them an ideal funding option for many companies. However, for some, a lack of credit history, weak credit, or other factors may mean the only option available is a secured line of credit.

When business lines of credit are helpful

If you are doing business in construction trades, service industry or you are a wholesaler, a line of credit can make the difference between winning and losing a contract. Many times, you will need immediate cash to bid on a contract; you cannot do this if you have limited cash flow – a line of credit could give you that option.

A line of credit can also help you through temporary cash flow issues. You may have cash coming within a couple of weeks but need immediate capital to purchase a piece of equipment, make payroll, or purchase materials. Since a line of credit is renewable, you can spend it multiple times as long as you are making your payments, you have readily available cash for any purpose. Unlike closed end loans, you have complete control over how you utilize a line of credit. In many cases, a closed-end loan would result in the lender putting restrictions on how the funds may be used.

Benefits of a line of credit

In addition to being helpful to allow you to fund immediate needs, and address temporary cash flow problems, there are other benefits of a line of credit including:

  • Flexible payment terms
  • Access to cash on demand
  • Building business credit
  • Flexibility in using funds
  • Lower interest rates than credit cards
  • Improvement of cash flow
  • Control of cash
  • Separation of business and personal credit

As you can see, the benefits are significant and can help you ensure your business continues to thrive in a competitive marketplace.

Obtaining a line of credit

When you are unable to secure a standard loan, or your credit does not warrant an unsecured line of credit, you still may have options. Secured business line of credit are available for those  who may not have established business credit; depending on the lender, you can use various assets for security including equipment, real estate, and in some cases, future income through offering liens on invoices, or purchase orders.

Why a secured line of credit?

Keep in mind, secured lines of credit have numerous benefits; for instance, you may only be required to make interest only payments for periods of time. You may also borrow between 50 and 80 percent of eligible assets; this means more cash on hand to grow your business. There is far less risk when using a secured line of credit; while you are building your credit using this funding option, you are also not going to have to worry about what happens if something goes wrong and you cannot make a payment. This flexibility alone is often enough to warrant considering a secured line of credit. We understand you want maximum flexibilty; in some instances, this is not available with unsecured lines, or with more traditional funding methods.

Capstone Capital Group: Understanding your financing options

Capstone Capital Group, LLC, offers business owners numerous ways to access capital they need for their business. Whether you need to have cash on hand to meet immediate need such as payroll, or you need access to a line of credit to help you bid on an attractive contract, we can help. Contact one of our service representatives today, and discuss the various options we can offer your business. We will take the time to review your immediate, and future needs and find the right solution to those needs.

We help small and mid-sized businesses get the financing they need to ensure their business remains financially stable, and to help spur business growth. We can discuss the various ways Capstone can help. Contact us today, whether you are considering a secured line of credit, or other financing options for your business. See what a difference working with a solutions-oriented lender can make for your business.

Factoring Company

Avoid These Four Mistakes When Choosing A Factoring Company

10:30 17 October in Business Funding

Factoring is one of the financing methods you can use to get the working capital to grow your business. However, like any other type of financing, it is important that you avoid some of the common errors made when you are selecting the company you will work with. Remember, while the process of factoring may be the same, there are some things you should avoid while choosing a factoring company.

Working with a company who does not understand your business

One of the most important things you should verify is whether the factoring company understands your business. Keep in mind, many times, you need more than simply invoice factoring; if you need additional services, finding the right company is more important. Take the time to discuss not only the field you serve, but also discuss your business model with the factoring company. Remember, the right company may be able to offer you additional services. Find a factoring company that does not take a one-size-fits-all approach; it could be important later. Do not hesitate to ask a factoring company for references; most companies will not hesitate to provide you with the names and contact information of satisfied clients.

Ignoring the fine print in your factoring contract

While you may be tempted to accept an offer from the company that offers you the lowest fee, remember, you could be surprised by hidden fees. Review the contract completely and determine exactly what the company is offering, and what you are being charged for their services. You should also be wary of a company who asks for a long-term contract; remember, if you are tied to a long-term contract and the financial situation in your company changes, you could be tied to a contract that you no longer need, or want. Read the fine print; having an understanding of what you are agreeing to is imperative when you are working with any type of financing.

Not discussing customer service aspects of collection

When you enter a factoring relationship, you will be turning a portion, or all your accounts payable collections to the factoring company. You want to ensure your customers are treated with professional courtesy; remember, you could lose business if the factoring company staff members who are handling collection activities are not well-trained. Make sure the factoring company has well-trained staff; staff who uses best practices for collection, and customer service matters. This makes a difference.

Not understanding the terms of the contract

Once you have signed a contract with a factoring company, you are obligated to take certain actions. For example, you are required to ensure your customers are sending their payments to the factoring company, if you fail to do this, you could incur additional fees, or face other penalties. Additionally, you want to make sure you are forwarding the proper paperwork to the factoring company; if you are factoring invoices, do not send a purchase order and if you are factoring purchase orders, do not send invoices. Discuss all your obligations under your contract with your service representative so you fully understand what you have agreed to; this will prevent problems later.

Capstone Capital Group Has the Right Solution

We offer a broad range of products designed to suit your specific needs. Whether you need spot factoring of invoices, purchase order factoring, or lines of credit, Capstone has a solution designed to meet your needs. Because we offer such a broad range of products, we also work with a broad range of clients. We will take the time to ask you about your client base, your current payment schedules, and what your cash needs are going forward. Once we understand your specific needs, we will create a customized solution designed to provide you with the financial products that best suit your needs. We have also helped customers who need logistics assistance; and other customized services.

While you are looking for financing, contact Capstone Capital Group. Let us review your business, determine what products work best to meet your needs, and help you avoid many of the problems our clients have indicated they have had to overcome when working with other financing companies. We are happy to meet with you, review your invoices, and show how our products are superior. We also have a dedicated, well-trained team of customer service representatives; you will never have to be concerned about damaging your important customer relations – we believe the better your relationship with your clients, the better our relationship will be over time.

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