Telling Customers about Factoring

Explaining Your Decision to Use Factoring to Customers  

10:22 22 August in Blog, Business Funding

Once you have decided to use factoring for your cash-flow needs, one of the most important things you will have to do is communicate with your customers. Once you have turned over your invoices to a factoring company, your customers will receive a document called a Notice of Assignment indicating you have turned over the collection of their invoices to the factor.

It is important to ensure you have addressed this prior to this notification being received, and ensure that your customer’s questions are answered. Some of the common concerns your customers may have include:

Will this impact the quality of service and products I receive?

It is important to let your customers know that outside of invoicing, your relationship will not change. You will still be providing the highest level of quality products and services. Remember, customers, want to be assured their business is not impacted by your decision. The more you can do to assure customers that most things will not change, the more likely they are to be comfortable.

Is your financial status in question?

Make sure your customers understand that your decision to factor is designed to improve your finances. Improved cash flow means more access to materials, ability to hire new staff for upscaling, and ability to pay your bills on time. Remind them that factoring is not a loan, that you are not taking on additional debt, and discuss the benefit of not having to track down payments; factoring allows you to continue offering the same terms they currently enjoy, versus cash and carry.

What changes does this make to my billing?

Your customers should be aware they will get their invoices from the factoring company, and they should remit payment to the address on the invoices. Explain to them the factoring company is merely taking over the function of accounts receivable management; this will help put them at ease. Customers will still contact you directly for new products, or services.

Offering Understanding of Factoring Benefits

Chances are, if you are a small, or medium-sized business involved in an industry unfamiliar with factoring, you may be asked about the benefits of factoring. There are some simple ways to educate your customers about these benefits including:

  • Ability to grow business— because you do not have to worry about waiting 30 to 90 days to receive payment, you are able to go after additional contracts and still offer payment terms to customers.
  • Regular cash flow— because you do not have to wait for payment from customers, you have cash when you need it. This means your suppliers are being paid, your employees are being paid, and you can meet your obligations without going into debt.
  • Freeing internal resources— when an external company is handling your accounts receivable, your internal staff is freed up to handle other tasks. This may include customer service, marketing, or help with research and development. This is a bonus; freeing up internal resources also means lower overhead; you need not hire additional staff members to handle tasks.

After Factoring Begins

Once you have addressed the initial concerns of your clients, it is important to let them know how payments will be made going forward. Ask if there are any documents they require from you to ensure the process goes smoothly. Address any concerns about changes in due dates, or other concerns they may have. Should any questions arise you are unable to answer, contact your account manager at the factoring company.

Keep in mind, you will still be in contact with your customers for many issues, including new orders, service needs, etc. Make sure they understand ahead of time, that billing issues, payment issues, or any issue related to payment or invoices should be directed to the factoring company.

Should You Change Methods

Just as is the case when you start factoring, if you should decide to end your relationship with a factoring company, it is important you speak with your customers. Any change in how they receive, question, or pay their invoices must be communicated to your customers.

Factoring your invoices can result in new growth, and a more stable cash flow you’re your business. If you have questions about factoring, or how it can work for your company, we encourage you to contact Capstone Capital Group today at (212) 755-3636. We are here to help you grow your business to its full potential.

 

Accounts receivable financing

Help Your Business Thrive with Receivable Financing

15:29 01 August in Blog, Business Funding

Your vendors, employees, or landlord are unlikely to wait until your customers pay their invoices to get paid. Business owners who are just starting up, have just made an investment in new equipment, or are in the process of attracting new customers all have one thing in common: they need cash.

When Input and Output Collide

There is little doubt you need cash to keep your business operational. You must be able to hire additional staff members, invest in equipment, and make sure you deliver product to your customers on time. These matters require available cash; unfortunately, most business owners do not have a ready supply of cash when they need it most. This is why today, more business owners than ever before are turning to accounts receivable financing; better known as factoring.

Benefits of Accounts Receivable Financing

Cash — nearly immediate cash is the most significant benefit you will gain when you factor your receivables. Readily available cash can prepare you to land a new customer, pay your current debts, or help you expand your business. Receivables financing is a much different option than bank financing; specifically, it is faster, and depends on your client’s credit rating rather than yours.

Improved Options for Business Growth

Many business owners believe if they intend to use accounts receivable financing, they must do so with all invoices. This is inaccurate; there is a method called “spot factoring“, allowing businesses to get cash against specific invoices any time they need an influx of working capital. It is also important to note that while typical bank financing may have strings attached, telling you, a business owner, how you can spend the money they loan you. There is no such restriction with factoring; you can use the cash anyway you deem appropriate to ensure your business stays operational.

Avoiding Month to Month Money Crunches

Too much month left at the end of the money? Need to pay your business invoices, or employees? Chances are, you have customers who have not paid their invoices; many times, you have offered 30-day payment plans and they use every single day. This may work well for your customer, but it may not work as well for you. This is why spot factoring may be the answer to your problems. You can get nearly immediate cash when you spot factor; in most cases, you can get cash within 24 to 48 hours of submitting an approved invoice.

Time For Growth? Get Cash Fast

Expanding a business can be very exciting; the problem is it is often costly. Too many business owners must often decide between paying their regular bills, and growing their business. Our goal is to make sure you have the capital you need to expand your business. Whether it is time to hire new staff members, invest in new equipment, or you have a new client who has placed a large order, you may be suffering a cash crunch. We know you cannot wait until your customer invoices are paid, the opportunity could slip through your fingers. This is why spot factoring, or regular invoice factoring could be the answer for your business.

Invoice Factoring Versus Bank Financing

One of the biggest challenges business owners face is establishing a line of credit with a local bank. This is because banks often have lengthy applications, stringent credit requirements, and want businesses to have an established track record before making a loan. We often are told by small businesses that banks only want to help them when they least need the money.

Borrowing money from a bank often means onerous terms. You may face prepayment penalties if you are doing well and want to pay ahead, your bank may dictate how the proceeds from the loan will be spent, and you may have to provide a personal guarantee. Most of these issues can be avoided by factoring your invoices; whether you want to factor the invoices of one client, or every client, we can customize a solution to meet your specific business needs.

When there is forward momentum that means growth for your company, you need to maintain that momentum. This is why Capstone may be the answer to your financing needs. We work quickly, and we offer a range of business financing options, Contact Capstone Capital Group, LLC today and learn more about how we can help you grow your business.

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